Shipping & Returns

  1. What shipping options are available?
  2. Do you ship outside of the USA?
  3. Do you ship to Alaska and Hawaii?
  4. What could cause a shipping delay?
  5. Is there a cost on returns?
  6. Warranty Returns
  7. Warranty Return Process
  8. How do I request a Warranty?
  9. Valid Warranty Situations

Q: What shipping options are available?

Ground, Next Day, UPS & FedEx

When you finalize your online order with us, you will have the choice of using several options from UPS. However, sometimes we may have to use an equal service from another carrier depending on where your order is shipping from and the final destination of your order. If we do use another carrier such as USPS or FedEx, then we will make every attempt to see that you still receive the item as fast or faster than the UPS service that you chose. If it is important to you that a particular shipping service is used, then please call or email prior to your order to discuss your options

Q: Do you ship outside of the USA?

We do not offer shipping internationally. The main reason for this is our industry deals in products that require a core return for rebuild and re-manufacture. The costs to do so internationally have gone up considerably and the reliability of receiving back a usable core have gone down in turn

Q: Do you ship to Alaska and Hawaii?

We do ship to Alaska & Hawaii. However, shipments to those areas are excluded from our Free Shipping offers. It should also be noted that our website isn't very good at calculating shipping charges outside of the lower 48 states, so the shipping rates calculated during checkout may be subject to additional shipping charges. This is rare, and if it does happen, then we will contact you

Q: What could cause a shipping delay?

If the item you ordered isn't immediately available to ship, then we will make every effort we can to contact you. However, many other things can affect the delivery time of your order such as:

  • time of day the order was placed
  • weekends or holidays
  • inclement weather
  • mechanical problems

Please keep in mind that expedited delivery services do not apply to weekends or holidays. For example, if you order an item on a Friday and choose UPS Next Day Air, it will arrive on the following business day (not Saturday). If you need an item to be delivered on a weekend or holiday, then please call us at (734) 385-4208 to discuss your options.

Shipping companies do not guarantee delivery times during major holidays or during inclement weather. Please allow extra time for deliveries during these times. You can also contact us to verify availability and to discuss expedited shipping options if it is important that you receive your order by a specific time

Q: Is there a cost on returns?

New Returns

Un-used, non-defective or non-warranty items purchased online can be returned for Refund or Store Credit within (45) days after the date of purchase. The original purchaser will be responsible for creating the return label and return shipping charges. A 25% restocking fee for non-defective returns may also apply. The returned item must be in good condition in its original packaging and can not have been installed or used in any way. If you would like to return a new or un-used item that you purchased online, please call us at (734) 385-4208 and ask to speak with one of our parts specialists. They will give you a Return Merchandise Authorization number (or RMA) to include with your return. It will also help speed up the return process if you include a copy of your original invoice. Also, please make sure and include your contact information so that we can contact you if needed.

Q: Warranty Returns

Defective items that are still within the manufacturers warranty period may be returned for an exchange or refund depending upon the manufacturers policy. Items that have failed due to improper installation and/or negligence in correct usage by the purchaser/owner are NOT eligible for warranty return in any situation.

Q: Warranty Return Process

A Warranty Request Form should be filled out before sending in any part for warranty return. This form can either be filled out electronically and emailed, or you can print and write out your information. Please complete the form to the best of your ability. The more complete the information we receive, the faster we can facilitate a refund or replacement. It will also help speed up the return process if you include a copy of your original invoice. Prior to sending in your part, please call us at (734) 385-4208 and speak with one of our parts specialists. They will give you a Return Merchandise Authorization number (or RMA) to include with your warranty return

Q: How do I request a Warranty?

Warranty Return Process

A Warranty Request Form should be filled out before sending in any part for warranty return. This form can either be filled out electronically and emailed, or you can print and write out your information. Please complete the form to the best of your ability. The more complete the information we receive, the faster we can facilitate a refund or replacement. It will also help speed up the return process if you include a copy of your original invoice. Prior to sending in your part, please call us at (734) 385-4208 and speak with one of our parts specialists. They will give you a Return Merchandise Authorization number (or RMA) to include with your warranty return.

Q: Valid Warranty Situations

Defective items that are still within the manufacturers warranty period may be returned for an exchange or refund depending upon the manufacturers policy. A Manufacturer Warranty must be filed with the part manufacturer directly as opposed to sending to us to cover warranty. An example of this would be a FASS Fuel System because in order to retain warranty you must register the equipment with FASS upon installation. Items that have failed due to improper installation and/or negligence in correct usage by the purchaser/owner are NOT eligible for warranty return in any situation.